Shipping Policy
Koneks.com.au Vendor Shipping Policy
1. Introduction
This Koneks.com.au Vendor Shipping Policy (“Policy”) outlines the expectations for Vendors regarding shipping products sold on the Koneks platform.
2. General Shipping Requirements
- Vendors are responsible for fulfilling all orders placed by customers on the Platform in a timely manner.
- Vendors must offer shipping options that are clear, competitive, and compliant with all applicable laws and regulations.
- Koneks may provide recommended shipping timeframes, but Vendors are ultimately responsible for setting realistic shipping timelines based on their capabilities.
- Vendors are responsible for accurately calculating shipping costs based on product weight, dimensions, and destination.
3. Order Fulfillment
- Vendors are expected to fulfill orders within [number] business days of receiving the order.
- Koneks recommends using a trackable shipping method for all orders.
- Vendors must provide Koneks with tracking information for each order as soon as possible after shipment.
4. Communication
- Vendors are responsible for communicating any shipping delays or issues to Koneks promptly.
- Koneks will communicate any customer inquiries regarding shipping to the Vendor.
- Vendors are expected to respond to customer inquiries about shipping in a timely and professional manner.
5. Packaging
- Vendors are responsible for ensuring that products are packaged securely to prevent damage during shipping.
- Koneks may provide packaging guidelines to Vendors.
6. Returns and Exchanges
- Vendors must comply with Koneks’ return policy, which will be provided to Vendors in a separate document.
- The return policy will outline the timeframe for returns, conditions for accepting returns, and the process for processing refunds or exchanges.
7. Prohibited Activities
- Vendors are prohibited from:
- Shipping hazardous materials without proper labeling and compliance with regulations.
- Shipping products to locations where they are prohibited by law.
- Engaging in any practices that could damage Koneks’ reputation.
8. Non-Compliance
- Koneks reserves the right to take action against Vendors who fail to comply with this Policy, which may include withholding payment, suspending or terminating the Vendor’s account, or charging administrative fees.
9. Disclaimer
- Koneks is not responsible for any delays or issues caused by shipping carriers.
- Vendors are solely responsible for the cost of shipping products to customers, including any costs associated with returns or exchanges.
10. Contact Us
If you have any questions about this Policy, please contact Koneks at admin@koneks.com.au.
Refund Policy
Koneks.com.au Vendor Refund Policy
This Refund Policy outlines the conditions under which vendors on the Koneks.com.au platform can offer refunds to customers. Koneks.com.au acts as a marketplace connecting vendors with customers and does not directly handle refunds. However, this policy provides a framework for vendors to establish clear and fair refund practices.
General Principles
- Vendors are responsible for establishing their own refund policy for their products or services offered on Koneks.com.au.
- The vendor\'s refund policy should be clearly communicated to customers before purchase, readily available on the vendor\'s Koneks.com.au profile, and included in any sales agreement.
- Koneks.com.au encourages vendors to offer fair and reasonable refund policies that build customer trust and satisfaction.
Considerations for Vendor Refund Policies
- Types of Products/Services: The refund policy should consider the nature of the product or service being offered (e.g., digital downloads, physical goods, subscriptions, etc.).
- Refund Timeframes: Define a timeframe within which customers can request a refund. This timeframe should be reasonable and clearly stated in the policy.
- Conditions for Refunds: Outline specific circumstances under which a customer may be eligible for a full or partial refund (e.g., product malfunction, service cancellation, etc.).
- Non-Refundable Items: Clearly state any items or circumstances that are not eligible for refunds.
- Processing Fees: If applicable, disclose any processing fees associated with refunds.
Koneks.com.au Role in Refunds
While Koneks.com.au does not directly handle refunds, the platform may become involved in disputes between vendors and customers. In such cases, Koneks.com.au may:
- Encourage communication between the vendor and customer to reach a mutually agreeable solution.
- Review the vendor\'s refund policy and the details of the customer\'s request.
- If the vendor\'s policy is unclear or unreasonable, Koneks.com.au may intervene to mediate a fair resolution.
- In extreme cases, Koneks.com.au may take action against a vendor who consistently violates fair refund practices or breaches their terms of service.
Additional Considerations
- Vendors are encouraged to comply with all relevant Australian consumer protection laws and regulations regarding refunds.
- Vendors may offer more generous refund policies than outlined in this framework to enhance customer satisfaction and build brand loyalty.
- Koneks.com.au reserves the right to update this Refund Policy at any time.
By registering as a vendor on Koneks.com.au, you agree to abide by this Refund Policy and any future updates.
Cancellation / Return / Exchange Policy
Koneks.com.au Vendor Return Policy
1. Introduction
This Koneks.com.au Vendor Return Policy (\"Policy\") outlines the process for handling customer returns and exchanges for products sold on the Koneks platform.
2. General Return Eligibility
Customers generally have the right to return most products purchased on the Koneks platform within seven (7) days of receipt, subject to the following conditions:
- The product must be in unused and original condition, with all tags and packaging intact.
- The product must be accompanied by a proof of purchase (e.g., order confirmation email).
- Some exceptions may apply to certain categories of products (e.g., perishable items, custom-made products). Vendors are responsible for clearly outlining any return exclusions on their product listings.
3. Return Process
- Customers initiate a return by contacting Koneks customer support through the platform.
- Koneks will facilitate the return process by providing the customer with a return shipping label and instructions on how to return the product.
- Vendors are responsible for providing Koneks with any necessary return instructions or forms.
4. Return Costs
- Koneks will determine who bears the return shipping cost (customer or vendor) based on the reason for return:
- Customer initiated return (e.g., changed mind): The customer is typically responsible for return shipping costs.
- Product defect or incorrect item: The vendor may cover return shipping costs or offer a prepaid return label.
- Koneks will determine who bears the return shipping cost (customer or vendor) based on the reason for return:
5. Processing Returns and Refunds
- Once the vendor receives the returned product and verifies its condition, they will process the return according to the customer\'s preference:
- Full refund: Issued to the original payment method used for the purchase.
- Exchange: A replacement product will be shipped to the customer (subject to availability).
- Once the vendor receives the returned product and verifies its condition, they will process the return according to the customer\'s preference:
- Vendors will be notified of the return and the processing outcome.
6. Vendor Responsibilities
- Vendors are responsible for:
- Providing clear and accurate return instructions on their product listings.
- Cooperating with Koneks in processing customer returns efficiently.
- Issuing refunds promptly upon notification from Koneks (if applicable).
- Vendors are responsible for:
7. Communication
- Koneks will handle all customer communication regarding returns.
- Vendors may be contacted by Koneks for clarification or additional information on specific returns.
8. Dispute Resolution
- Koneks will mediate any disputes between customers and Vendors regarding returns.
- Koneks\' decision on return claims will be final.
9. Disclaimer
- Koneks reserves the right to modify this Policy at any time.
- Vendors are responsible for staying up-to-date on the latest return policy.
10. Contact Us
If you have any questions about this Policy, please contact Koneks at admin@koneks.com.au.
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