Request account deletion

Koneks users can request that their account and associated personal information be deleted. Use this page if you installed the Android app from Google Play, or if you no longer have access to the signed-in profile screen.

Last updated 30 August 2026

How to request deletion

If you can still sign in, open Profile & settings and choose Request account deletion. That in-app control archives the login immediately.

If you cannot sign in, email support@advanceddevlogics.com from the address on the account and ask us to delete it. This page is the public web URL for that request (/account-deletion).

What is deleted

After a valid request we delete or de-identify, as soon as reasonably practicable:

The login and password so the account can no longer be used
Personal profile fields such as phone number, residential address, and emergency contact
Uploaded compliance documents that are not required to be kept as an NDIS or employment record

What may be retained

Shift logs, timesheets, payroll, invoicing, and clinical notes may be retained where the NDIS provider or Australian law requires a record of supports delivered. Those operational records are not used for advertising. When retention no longer applies, we take reasonable steps to destroy or de-identify the remaining personal information.