Privacy Policy

This Privacy Policy is issued by Advanced Dev Logics (the developer) in relation to the Koneks platform at koneks.com.au and associated mobile applications.

Koneks is a care management system used by NDIS providers to support rostering, shift execution, timesheets, compliance documents, and related operational records. Advanced Dev Logics is the software provider. Each organisation that uses Koneks remains responsible for how it manages participant and worker information within its own service.

Depending on your role and how the platform is used, we may collect:

• User account information, including name, email address, phone number, residential address, role (for example administrator or support worker), and authentication credentials.
• Shift logs, including rostered start and end times, actual clock-in and clock-out times, break records, and related timesheet entries used for payroll and billing.
• GPS location coordinates, captured strictly during clock-in and clock-out for shift verification. Koneks does not continuously track device location in the background, and coordinates are not collected while you are not clocking in or out of a shift.
• Uploaded compliance documents, such as worker screening, qualifications, and other files required by your organisation to evidence NDIS workforce compliance.

Location data is used only to confirm that a clock-in or clock-out event occurred at the expected service location. It is not sold, and it is not used for advertising or unrelated profiling.

Advanced Dev Logics handles personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Where Koneks is used in the delivery of NDIS supports, we also design the platform to support provider obligations under NDIS Quality and Safeguards Commission guidelines, including appropriate handling of participant and worker records.

Personal information is collected for the primary purposes of operating Koneks, verifying shifts, maintaining workforce compliance records, and enabling authorised provider staff to administer care operations. We do not use or disclose personal information for unrelated purposes except where required or authorised by Australian law, a court or tribunal order, or with your consent.

NDIS providers using Koneks remain responsible for their own NDIS Practice Standards, records management, and privacy notices to participants and workers.

Personal information is stored in an encrypted database with user access controls. Access is limited to authenticated users according to their role and organisation permissions. Administrative actions that affect worker or shift records are subject to application-level authorisation checks.

We apply data protection measures that include:

• Encrypted storage of application data at rest
• Encrypted transmission of data in transit where the service is accessed over HTTPS
• Role-based access so workers, administrators, and system processes only see what they are authorised to use
• Session authentication for signed-in users

We retain information for as long as reasonably necessary to provide the platform, meet legal and NDIS record-keeping obligations, resolve disputes, and maintain security. When information is no longer required, we take reasonable steps to destroy or de-identify it, subject to backup and legal hold requirements.

You may request access to, correction of, or deletion of personal information we hold about you, or raise a privacy complaint, by contacting:

support@advanceddevlogics.com

You may also opt out of non-essential communications from Advanced Dev Logics by emailing the same address. Operational notices that are necessary to operate your account (for example security, invitations, or password resets) may still be sent.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). NDIS-related quality and safeguarding concerns may also be raised with the NDIS Quality and Safeguards Commission.